Water or mold emergency?Emergency?
24/7 Hotline: (717) 928-3545Susquehanna floodplain housing and the 1972 Agnes memory still shape how Wyoming Valley homes take on water.
The Wyoming Valley still lives with the Susquehanna. Tropical Storm Agnes (1972) and Lee (2011) put river water into Wilkes-Barre streets and basements; many houses were raised, rebuilt, or remain in a mapped floodplain. Older duplexes and mine-affected drainage add a second failure mode that is not a river rise: seepage, sump failures, and sanitary backups. Water service in much of the city is Pennsylvania American Water; wastewater is the Wyoming Valley Sanitary Authority (WVSA) — neither is a restoration contractor. Listed shops are SERVPRO of Hanover & Pittston Township (Hanover Township HQ), SERVPRO of Kingston (Wilkes Barre in the published service area), Advanced DRI's Peckville office, and Integra-Clean & Dry covering Northeastern PA.
Wilkes-Barre floodplain and riverine water from the Susquehanna is flood insurance (NFIP or private), not the HO-3 — Agnes in 1972 and Tropical Storm Lee in 2011 are the local memory, and the 30-day NFIP wait still applies. A burst pipe or appliance flood in a raised or rebuilt house is usually sudden-and-accidental if the home was heated. Combined-sewer and sanitary backups in older Valley blocks need a water-backup endorsement. Say 'river' versus 'pipe' on the first call.
County hub and nearby RestorePA city pages — not the first eight statewide names.
Independents: Integra-Clean & Dry; Advanced DRI (Northeast PA); Disaster Blaster of Scranton.
Franchises: SERVPRO of Hanover & Pittston Township, Bear Creek, Mountain Top; SERVPRO of Kingston, Pittston City and Wyoming County; Rainbow Restoration of Northeast Pennsylvania.
Newfoundland, PA · 34 yrs in business
Independent / locally listed
Northeast PA restoration company (Newfoundland HQ) offering water damage cleanup, mold, and moisture control for Scranton-area and broader Northeastern PA homes. BBB A+ listed with 24/7 live answer. License #PA018752 on the company site.
Hanover Township, PA
SERVPRO franchise
Veteran- and family-owned Luzerne County SERVPRO (Hanover Township HQ) serving Wilkes-Barre township, Mountain Top, and nearby Valley communities since 2009. 24/7 water, fire, mold, and sewage cleanup. IICRC training on the franchise contact page.
Kingston, PA
SERVPRO franchise
Kingston SERVPRO franchise opened in 2016. Published service area includes Wilkes Barre, Kingston, Pittston, and Forty Fort. 24/7 water, fire, mold, and sewage cleanup. Franchise contact page states IICRC certified firm.
Peckville, PA
Advanced DRI (multi-location)
Advanced DRI Peckville office serving Lackawanna, Luzerne, and Monroe counties. Pennsylvania coverage page names Scranton and Wilkes-Barre. 24/7 water, fire, mold, and sewage response. IICRC-certified technicians on that page.
Springville, PA
Rainbow Restoration franchise
Rainbow Restoration franchise at 9034 State Route 3023, Springville. First-party Scranton and NEPA pages publish (570) 291-4119, 24/7 water/fire/mold, and a cities list that includes Scranton and Wilkes-Barre.
Scranton, PA
Independent / locally listed
Independent Scranton / Wilkes-Barre mitigation firm. Location page publishes (570) 963-1123, 24/7 water drying, mold, fire/smoke, and biohazard work, plus PA contractor license #PA009207. No street line on that page.
River water over a sill or through a window well is flood, not a plumbing claim. Mitigation still limits mold. Photograph the source before anyone tears out.
Older Valley laterals and wet-weather surcharge push Category 3 water into the lowest fixture. Stay out. Match a shop that lists sewage.
Poorly insulated lines in additions and crawlspaces split on the first hard freeze after a wet fall. That is a different claim than a river event.
Long-term groundwater is often a drainage and drying job, not a sudden HO-3 loss. Ask the estimator to write the source on the scope.
First hour
This is practical safety and insurance hygiene — not a promise that anyone is already on the way.
Shut off the water if you can reach the valve. Stay out of rooms with standing water near outlets. Sewage: keep kids and pets out.
Video a slow walkthrough. Photograph the source. Then lift furniture onto blocks — not before you have pictures.
A plumber fixes the pipe. A restoration company extracts and dries. Most sudden plumbing losses in PA are claimed on homeowners insurance.
RestorePA lists SERVPRO of Hanover & Pittston Township, SERVPRO of Kingston, Advanced DRI Northeast PA, and Integra-Clean & Dry. Call the number on a card. We do not dispatch crews.
Those names are franchise territories and nearby boroughs. Use this city page and confirm your address when you call. There is no separate Kingston city page.
Overland river water is still flood insurance. A burst pipe is still usually the HO-3. Your elevation certificate and flood zone matter for the river; they do not rewrite a plumbing claim.
Services shown: Water Damage, Mold Remediation, Sewage Backup, Fire & Smoke. Listings compiled from public sources. RestorePA does not endorse or dispatch these companies.
These are general Pennsylvania estimates for planning, not a bid and not an average from RestorePA jobs. Actual cost depends on square footage, water category, how long materials stayed wet, and what your insurer authorizes. Ask every shop for a written scope.
$1,500–$5,000
General PA estimate. Size, how long water sat, and water category change the invoice.
Higher than a clean-water dry-out
Sanitization, regulated disposal, and extra tear-out usually cost more. Ask for a written scope.
County hub and nearby reading for Wilkes-Barre — we only publish service×city lists when two or more shops list that service.
